Cancellations and refunds
Free trial
The first 30 days are free and don't need a card. If you don't subscribe, the service simply stops at the end of the trial. Nothing is charged. If you add a card during the trial, the first charge is on the day the trial ends (or straight away if less than two days of the trial are left).
Cancelling
You can cancel any time, with no contract and no fee: go to Settings, then Manage billing, then Cancel subscription. Your plan stays active until the end of the period you've already paid for, then stops renewing. Daily checks stop at that point.
Refunds
- Monthly and yearly plans are paid in advance. We don't refund the unused part of a period when you cancel.
- If you remove locations mid-period, the difference is credited against your next invoice automatically.
- If you think you've been charged by mistake, email hello@replycaptain.com within 30 days of the charge and we'll put it right, including a refund where the charge was wrong.
ReplyCaptain is sold to businesses, so the 14-day consumer cancellation right doesn't apply. Nothing on this page affects any rights you have that can't be excluded by law.