Terms of service
These terms are an agreement between you (the business using ReplyCaptain) and ReplyCaptain ("we", "us"). By creating an account you agree to them. ReplyCaptain is a service for businesses, not consumers.
1. What the service does
ReplyCaptain checks the public Google reviews of the locations you add, drafts suggested replies, sends you email alerts and reports, and shows your reviews in a dashboard. We read reviews from the public Google Maps listing of each location; we don't access your Google account.
We never post anything for you. Every reply is a draft. You decide whether to use it, edit it, and post it on Google yourself. You are responsible for anything you post.
2. Free trial
New accounts get a 30-day free trial with no card. Shortly before it ends we email you a link to add a card. If you don't, the service stops at the end of the trial and nothing is charged.
3. Prices and billing
- $25 per active location per month, or $240 per active location per year, with a minimum of 3 locations. Businesses whose locations are mainly in the UK are billed in pounds instead: £22 per location per month, or £210 per location per year. Prices exclude any applicable taxes.
- You pay in advance for each billing period. Payments are handled by Stripe; we never see or store your full card details.
- When you add, remove, pause or resume a location, the number of locations you're billed for changes straight away and Stripe adjusts your next invoice (prorated). It never goes below the minimum.
- If a payment fails, we may pause daily checks after 7 days until it's resolved.
- We may change prices with at least 30 days' notice by email. The change applies from your next billing period after the notice.
4. Cancelling
You can cancel at any time from Settings, Manage billing. See cancellations and refunds for what happens next.
5. Your responsibilities
- Only add locations you own, manage, or are authorised to act for.
- Keep your login email secure. Anyone who can open your sign-in links can use your account.
- Don't use the service to harass reviewers, to misuse their personal information, or for anything unlawful.
- Check drafts before you post them. Drafts are written by AI and can be wrong.
6. Data
You own the content you put into ReplyCaptain (your details, tone notes and edited replies). We use it only to provide the service. How we handle personal information is in our privacy policy.
7. Availability
We rely on Google's public review listings and on third-party providers. Reviews can occasionally be missed, delayed, or unavailable, for example if Google changes its pages. We work to keep the service running but don't guarantee that every review will be found or that the service will be uninterrupted.
8. Liability
To the extent the law allows, we aren't liable for indirect or consequential losses (such as lost profits, revenue or reputation), and our total liability to you in any 12 months is limited to the fees you paid us in those 12 months. Nothing in these terms limits liability that can't legally be limited, such as for fraud, or death or personal injury caused by negligence.
9. Ending the agreement
You can stop using the service and cancel at any time. We may suspend or close an account that breaks these terms or doesn't pay, and we'll tell you by email.
10. Changes and law
We may update these terms; if a change is significant we'll email you before it applies. These terms are governed by the laws of Northern Ireland, and the courts of Northern Ireland have jurisdiction.