For businesses with 3 or more locations
Reply to every Google review, at every location, in minutes a day.
ReplyCaptain checks each location's Google reviews every day, drafts a reply in your voice, emails you the moment a bad one lands, and sends you a monthly report. You approve every reply. Nothing is posted without you.
Built for franchisees, restaurant and café groups, clinics, salons, gyms, and anyone running several sites.
No card needed. £22 per location per month after the trial. Cancel any time.
Reviews are your shop window. Most owners can't keep up.
Reviews pile up unanswered
With several locations, nobody owns the replies. A 1-star review can sit on Google for weeks while new customers read it.
Writing replies takes time
A good reply to an angry customer takes thought. Multiply that by every location and it never quite gets done.
You can't see the pattern
Is it slow service at one site, or rude staff at another? Without the numbers side by side, problems hide.
How it works
- 1
Paste your Google Maps links
Add each location in a couple of minutes. No Google login, no software to install. We pull the last 30 days of reviews straight away.
- 2
Get drafts every morning
Each new review gets a reply drafted in your tone, mentioning your contact email on negative ones. Urgent reviews get their own email.
- 3
Copy, check, post
Open the review on your phone, tweak the draft if you like, tap Copy and post it on Google. Your edits teach future drafts.
A bad review lands. You hear about it the same day.
The alert has the review, a drafted reply, and two buttons: copy the reply, open the review on Google.
Example alert
★★★★★ · Riverside · Dan K.
“Waited 25 minutes for two sandwiches and nobody said sorry. Won't be back.”
Drafted reply
Dan, I'm sorry. A 25-minute wait with no apology isn't how we want anyone treated. I've shared this with the Riverside team. If you're willing to give us another go, email me at owner@yourbusiness.com and lunch is on us. – SamEvery month, see how each location is doing.
Rating vs last month, reply rate, the top complaints with a real quote, and your best review to share with the team.
Example monthly report
4.4★ average from 53 reviews
| Location | Avg | vs last | Reviews | Replied |
|---|---|---|---|---|
| Riverside | 4.1★ | ▼ 0.3 | 18 | 89% |
| Market Street | 4.6★ | ▲ 0.2 | 24 | 96% |
| Northgate | 4.4★ | no change | 11 | 100% |
Top complaint
Wait time: 6 reviews. “Queue out the door at lunch and only one till open.”
Simple pricing, per location
£22 per location per month. 3-location minimum. No contract, no setup fee. First 30 days free, no card.
£22 / location / month
Or £210 / location / year, which saves 20%.
- Daily checks of every location's Google reviews
- A drafted reply for every new review, in your voice
- Same-day email for urgent bad reviews, plus a daily digest
- Dashboard: rating trend, new reviews and replies needed per location
- Monthly report with complaint themes and your best review
- You approve every reply. Nothing is ever posted for you
What you'd pay
| Locations | Monthly | Yearly |
|---|---|---|
| 3 | £66/mo | £630/yr |
| 5 | £110/mo | £1,050/yr |
| 10 | £220/mo | £2,100/yr |
| 20 | £440/mo | £4,200/yr |
Add or remove locations any time. Your bill adjusts automatically and never goes below 3 locations. Prices in pounds for UK businesses. US pricing
Questions
Who is ReplyCaptain for?
Any business with several locations: franchisees, restaurant and café groups, clinics, salons, gyms and more. If you're a franchisee, you don't need head office's Google account. We only read each location's public reviews.
Does ReplyCaptain post replies to Google for me?
No. Every reply is a draft until you approve it. You tap Copy, open the review on Google, paste and post. Nothing is ever posted on your behalf.
Do I need to give you my Google login?
No. We read the public reviews on each location's Google Maps listing, so there's nothing to connect. You just paste each location's Google Maps link.
How do the drafts sound like me?
You tell us your tone (for example: warm, short, a little casual). Every reply you approve or edit becomes an example for future drafts, so they get closer to how you write over time.
How quickly will I hear about a bad review?
Reviews are checked once a day. When a review needs urgent attention, you get its own email with the drafted reply, plus a daily digest of everything new.
How much does it cost?
£22 per location per month, or £210 per location per year. There's a 3-location minimum, no contract, and the first 30 days are free with no card. UK businesses are billed in pounds.
I only have one or two locations. Can I still use it?
Yes. Plans start at 3 locations (£66/month), so you'd pay that minimum, with room to add more sites at no extra cost. ReplyCaptain is built for comparing several locations, so it's best value from 3 up.
What happens when my trial ends?
A week before it ends we email you a link to add a card. If you don't, checks simply stop at the end of the trial. Nothing is charged automatically.
Can I add or remove locations?
Any time, from Settings. Your bill adjusts automatically (prorated), and never goes below 3 locations.
Which review sites do you cover?
Google reviews today, since that's where most customers look first.
See what your customers are saying
Not ready to sign up? Send us your locations and we'll email you a free audit of the last 90 days: unanswered reviews, ratings by location, top complaints, and drafted replies for the worst ones.